Return & Refund Policy

In order to process a return or an exchange, please contact us for a return authorization.

We accepts returns and exchanges within 3 DAYS of delivery. The returned items must be received in new, unused condition.

We understand that if the customer wants to buy anything from us, then He/She is following all our rules and policies of the website.

RETURNS & EXCHANGES

Damaged Products
Received Defective/Broken product, it needs to be reported within 24 hours of delivery.
NOTE: The replacement will only be initiated after our quality check process to make sure the product is in intact (not damaged or impaired in anyway; not used in anyway just like you received it.) condition. If the product fails the quality check process then no replacement will be initiated.

We understand that if the customer wants to buy anything from us, then He/She is following all our rules and policies of the website.

REFUNDS

Note - There is No Refund on Cash on Delivery (COD), you are only eligible for exchange with another product of the same price.

The refund policy is applicable in case the replacement of a damaged product is not available.
In case of refund, 20% Handling charges will be deducted from the order amount if a pick up is arranged. If the customer is ready to courier the product to the return address, then there will be no deduction and full amount will be refunded through available methods.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In case of online paid orders, customers' bank account details would be required and the refund would be credited within 7 - 10 working days from the date we receive the product. Alternatively, refunds can also be done via PayTM and Google Pay.

Once we receive the return order, it will take 7 - 10 business days for a refund to appear on your statement. If 7 - 10 business days have passed and you still don’t see a refund, please feel free to contact us at Support@dvogue.shop

INVALID REASONS

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Dvogue®. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

CANCELLATIONS

In the event you wish to cancel your order, please contact us. If the order has already shipped, we would be unable to stop the package.

) or Whatsapp @ +91-8809382989 us the Images of the Broken Product you have received and the Image of your invoice bill within 24 Hours

Please contact us and we will generate a return authorization for you. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item.